Frequently Asked Questions
Here you will find a variety of useful answers to generic questions about our product range. Should you have any further questions please don’t hesitate to contact us.
We use a beautiful range of semi-precious stones that are cut and polished to suite each piece. As these are natural stones of the highest quality, colours and textures will vary slightly across each piece – it’s what makes them a real stone that’s special!
Yes, All Iskia Lux pieces are plated in either STERLING SILVER, 21k ROSE GOLD and 21k GOLD plating. These are semi-precious metals and of the highest quality standard. Each design is finished with a special protective coating to protect each piece. You can find all our Iskia lux styles on our website by clicking on- shop by trend and selecting Iskia Lux. All the rest of our range is made from normal plating that is free from nickel, lead or caladium.
Iskia Designs Jewellery will not be liable for any damage caused by any failure by you to maintain or care for the product properly.
Being sure to read our care instructions is imperative as returns or exchanges will not be accepted on non-manufacturing faults.
Our warranty does not cover damage resulting from:
- Abusive Knocks
- Heavy Objects
- Normal Wear & Tear
- Ageing & Natural Tarnishing Of Metals
If you have any questions or concerns about your new piece, please do not hesitate to contact us at email@example.com or on 0439968274. We want you to enjoy your new piece and are happy to help with any questions or concerns.